Tenants association management platform

Business requirements

Our client needed to digitize the operations of a group of tenants associations serving more than 20,000 residents. Manual processes, paper notices, and in-person payments made it difficult to manage monthly statements, track utilities, and collect association dues on time.

They were looking for a secure, cloud-based platform where homeowners and tenants could easily access their monthly balances, understand utility consumption, and pay association dues and expenses online. The goal was to reduce administrative workload, improve payment collection, and increase resident satisfaction through a modern digital experience.

Technical solution

With such a high number of customers, we built a scalable SaaS platform for tenants associations, optimized for high-volume usage and a simple, secure onboarding experience. Residents could create accounts, link them to their household, view detailed monthly statements, submit meter readings, and pay association dues and expenses directly from the platform.

Feature highlights

• Secure resident onboarding: Account creation and verification flows that cross-validate resident identity and association membership, ensuring only authorized users can access their household data
• Online payments for dues and expenses: Integration with a payment processor to enable secure online payments for monthly association fees, utilities, and other shared expenses, improving cash flow and reducing in-person collections.
• Meter reading submission: Residents can submit meter readings directly in the portal, with dynamic rules for reading intervals, validation, and reading types, reducing errors and manual data entry
• Transparent monthly statements: Clear, itemized statements showing utilities, shared costs, previous balances, and payments, giving residents full transparency into how their charges are calculated

Time to market

We delivered the initial MVP in approximately 6 weeks, allowing the tenant associations to quickly replace manual processes and secure a first-mover advantage in their area. Phase 1 enabled over 20,000 residents to instantly view their monthly statements and complete secure online payments for recurring dues and expenses.

In Phase 2, we incorporated resident and administrator feedback to add meter reading submission and more flexible payment options, accelerating digital adoption. The platform reduces administrative effort, improves collection rates, and gives residents a modern, self-service experience, positioning the associations as professional, digitally enabled community managers.