Tenants association management platform

Business requirements

We took on the challenge to digitize a group of tenants associations, serving over 20.000 customers, delivering a cloud-native management platform where homeowners and tenants securely access monthly statements, track utilities and complete online payments for association dues and expanses. This scalable SaaS solution replaced manual operations and boosted resident satisfaction.

Technical solution

With such a high number of customers, the technical approach we have chosen was to build a scalable SaaS platform optimized for an easy and secured on-boarding process, where customers could see data on their monthly statements and receipts, submit meter readings and pay association dues and expanses.

Feature highlights

• Secured account creation / on-boarding mechanism with cross-validation
• Payment processor integration to enable online payments
• Ability to submit meter readings based on a set of dynamic rules such as reading intervals or type of reading

Time to market

Customer-obsessed rapid delivery ‐ 6 weeks MVP launch securing first-mover advantage

We recognize Time to Market (TTM) as the critical factor enabling tenants associations to leapfrog manual processes, capture digital-first residents, and establish market leadership in community management.

• Phase 1: Delivered core platform enabling 20,000+ residents to instantly view monthly statements and complete secure online payments for their recurring dues and expanses.
• Phase 2: Incorporated customer feedback to rapidly deploy meter reading submission and flexible payment prioritization, achieving rapid digital adoption.